CDP awarded onto NHS SBS Framework for Patient Communication and Hybrid Mail

CDP is delighted to be awarded onto the NHS SBS Patient/Citizen Communication, Engagement and Hybrid Mail Solutions Framework Agreement.

This appointment reinforces our position as a trusted partner to the public sector, providing a streamlined procurement route for NHS Trusts and wider public sector organisations to access our advanced communication technologies.

The NHS Shared Business Services (NHS SBS) team highlighted the strategic value of this agreement, stating:

‘The Patient/Citizen Communication, Engagement and Hybrid Mail Solutions Framework Agreement represents a step forward in supporting NHS Trusts and the wider public sector to improve communication with patients and citizens. It enables organisations to deliver timely, personalised, and accessible communications that empower citizens and improve operational efficiency and support reducing did not attend (DNA) rates.’

Streamlining Patient Outcomes through Managed Communication

For NHS Trust Managers and Procurement Leads, this framework removes the administrative burden of traditional tendering. By accessing CDP’s services through this pre-vetted route, Trusts can immediately deploy solutions designed to tackle the rising costs of ‘Did Not Attend’ (DNA) appointments.

Communication failure is a primary driver of DNAs. Through the framework, CDP provides the infrastructure to automate patient letters, appointment reminders, and citizen engagement via a secure Hybrid Mail model. This ensures that every piece of correspondence is tracked, data-secure, and delivered in the format most accessible to the patient.

Why this Framework matters for Public Sector Procurement

This award acts as a guarantee of operational standards. CDP’s inclusion ensures that our systems meet the rigorous data security and quality benchmarks required to handle sensitive patient information.

Key benefits of procuring through the NHS SBS Framework include:

• Accelerated Implementation: Skip lengthy tender cycles with a direct call-off or mini-competition route.
• Cost Efficiency: Access pre-negotiated rates that leverage the collective buying power of the NHS.
• Operational Resilience: Reduce the pressure on internal mailrooms by transitioning to a managed Digital Mailroom environment.
• Patient Accessibility: Deliver personalised communications that meet the diverse needs of citizens, ensuring no one is left behind by “analogue” processes.

A Future-Ready Partnership

As the NHS continues its digital transformation journey, the integration of hybrid mailing solutions serves as the bridge between physical records and digital efficiency. CDP is proud to support the NHS in reducing administrative waste and, most importantly, improving the citizen experience through clearer, faster communication.

Are you looking to modernise your Trust’s communication strategy?

As an approved supplier on the NHS SBS Framework, we are ready to help you audit your current processes and implement a more efficient, patient-centred approach.

Contact our Public Sector Team today to discuss how we can support your Trust’s communication and engagement goals through the NHS SBS Framework.